אינפוגרפיקה של נתונים אודות עולם השירות בערוצים הדיגיטליים וחווית הלקוח:

Source:

• Econsultancy. (2015). Quarterly Digital Intelligence Briefing: Digital Trends 2015. Adobe.
• Janrain. (2013, July 31). Online Consumers Fed Up with Irrelevant Content on Favorite Websites, According to Janrain Study. Retrieved from http://janrain.com/: http://janrain.com/about/newsroom/press-releases/online-consumers-fed-up-with-irrelevant-content-on-favorite-websites-according-to-janrain-study/
• Leggett, K. (2014). Demands For Effortless Service Must. Forrester Research, Inc.
• Leggett, K. (2014). Trends 2015: The Future Of Customer. Forrester Research, Inc.
• North American Technographics® Customer Experience Online Survey, Q4 2012 (US). (2012, November).
• North America: Forrester Research, Inc.North American Technographics® Customer Experience Survey, 2013. (2013, October). North America: Forrester Research, Inc.

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